Privacy Policy

North Lane Consulting (“North Lane”) values and respects the privacy of the people we deal with. North Lane is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use, and disclose your personal information and maintain its quality and security.

What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified or reasonably identifiable individual. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share.

The personal information we collect about you may include:

• Name, home address, email address, phone number and next of kin details 

• Diversity data, including gender, age and ethnicity

• Personal qualifications, skills and experience

• Resume / Curriculum Vitae 

• Police and Background check information, including employment reference checks and pre-employment medical information

• Working rights, including applicable visa information 

• Conflicts of interest to North Lane Consulting

• Memberships, including CCI and other professional associations and affiliations

• Employee classifications, rates of pay, salary information and other employment-related benefits and bonuses 

• Employment engagement types, i.e., apprentices, overseas workers, and use of other subcontractors.

• Contracts of employment 

• Banking details, tax file number, superannuation membership 

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If we collect your sensitive information, we will do so only with your consent to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

You do not have to provide us with your personal information. Where possible, we will allow you to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or not provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?
The level of information we collect from you will vary depending on our interactions and purpose. We collect your personal information directly from you when you:

• Interact with us over the phone;

• Interact with us in person;

• Interact with us online;

• Interactions with North Lane’s systems

• Participate in surveys or questionnaires;

• Attend a North Lane event;

• Subscribe to our mailing list;

• Apply for a position with us as an employee, contractor or volunteer;

• You apply for a job, work or express your interest in potential upcoming job or work opportunities with North Lane either directly with North Lane or through our interactions when performing services for our clients. In making a direct or indirect application, your application will constitute your express consent to our use of this information, including to access your application and to allow us to carry out any checks such as background checks, reference checks and other related activities as may be required of us under applicable law as an employer or facilitator of employment.

• You contact us to report a problem with our website or make any enquiry or comment 

• Interact in any way with North Lane’s business systems

• Registering or subscribing to our services or requesting further services on any of our websites or social media channels

• Collecting personal information from third parties We may also collect your personal information from third parties or through publicly available sources, such as referrals.

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How do we use your personal information?

• We use personal information for many purposes in connection with our services and activities, including the following purposes: • Provide you with information or services that you request from us;

• Provide our overall business services to you.

• To enable you to submit your resume/CV and other relevant supporting information.

• To match your supplied information and details with job vacancies, to assist us in finding a position that is suitable for you and to send and manage your details with our clients to apply for jobs and other employee onboarding-related activities.

• Provide North Lane and its clients with information about you during an assignment or placement, including qualifications, licenses, checks (including sensitive information checks), migration and work rights status and other personal information you have provided to us.

• To answer your inquiry.

• To direct-market employment opportunities, advise you of news and industry updates and events, and other relevant information. Where we do so, you will be able to unsubscribe from such communications to trusted third parties where we have retained them to provide services that you have requested, such as psychometric evaluations or skills tests, and who also provide services to us, such as professional advisers, IT consultants. 

• Trusted third parties where North Lane has retained their services to assist in the running or support of our business and services • Conducting employment reference checks.

• Deliver to you a more personalised experience and service offering.

• Improve the quality of the services we offer.

• Internal administrative purposes.

• Marketing and research purposes.

• To meet or comply with any legal, regulatory or statutory requirements relating to our provision of products and services and to make disclosure under the conditions of any applicable law, legislation, rule, ruling, regulation, direction, order, by-law, guideline, circular or code (collectively “laws”) relevant to us.

 

Disclosure of personal information to third parties

We may disclose your personal information to third parties following this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• Our third-party service providers

• Our marketing providers

• Our professional services advisors

• North Lane business consultants

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Transfer of personal information overseas

Some third-party service providers we disclose personal information to may be based in or have servers outside Australia, including the Philippines or other countries. Where we disclose your personal information to third parties overseas, we will take reasonable steps to maintain data security and appropriate privacy practices.

 

How do we protect your personal information?

North Lane will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• Having a physical security of our premises and databases/records

• Taking measures to restrict access to only personnel who need that personal information to provide services to you effectively;

• Having technological measures in place (for example, anti-virus software, firewalls).

 

Online activity

Cookies

The North Lane website uses cookies. If you allow, a cookie is a small file of letters and numbers the website puts on your device. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other website users. This improves your experience and the North Lane website(s). We do not use cookies to identify you, only to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

 

Website analytics

Our website uses website analytics services to help us better understand visitor traffic to improve our services. Although this data is mostly anonymous, it is possible that we may connect it to you under certain circumstances.

 

Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider to be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, by applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a form of communication, we will endeavour to use that method whenever practical.

 

You may opt out of receiving marketing communications from us at any time by following the instructions to “unsubscribe" in the relevant communication or [contacting us using the details set out in the “How to contact us” section below. In addition, we may also use your personal information or disclose your personal information to third parties for advertising, including online behavioural advertising website personalisation, and to provide targeted or retargeted advertising content to you (including through third-party websites).

 

How to access and correct your personal information

North Lane will endeavour to keep your personal information accurate, complete, and up to date. If you wish to request access and/or correct the personal information we hold about you, you should request it by contacting us, and we will respond within a reasonable time.

 

Links to third-party sites

North Lane website(s) may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third-party website. We make no representations or warranties concerning the privacy practices of any third-party provider or website, and we are not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers/websites are responsible for informing you about their privacy practices, and we encourage you to read their privacy policies.

 

Inquiries and complaints

For inquiries or complaints about how North Lane handles, processes or manages your personal information, please contact admin@northlaneconsulting.com.au. We may require proof of your identity and full request details before processing your complaint.

 

Please allow up to 30 days for North Lane to respond to your complaint. Resolving a complaint to everyone’s satisfaction will not always be possible. If you are unsatisfied with North Lane’s response to a complaint, you have the right to contact the Office of the Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

 

How to contact us

If you have a question or concern concerning our handling of your personal information or this Policy, you can contact us for assistance as follows: admin@northlaneconsulting.com.au.